Purchasers may return items bought unseen via our website provided they call us within 7 days of receipt of goods.
Items purchased via our website may then be returned within an agreed period. All returns must be in original packing (if applicable) or properly packaged and returned by our carrier (regardless of the method of transport used to deliver them) Return shipping or charges are incurred at the purchasers own expense. All initial shipping costs, including packing and insurance are non-refundable.
Upon receipt of items returned within the agreed period, a full refund will be made (excluding delivery and return costs) before the end of a thirty day period from receipt of the goods at Kiki Design, provided the goods arrive undamaged and in original condition.
Where an item has been specially customised for a client at their specific request, and an invoice drawn for that customisation, we cannot accept those goods for return.
Fair and shop purchases:
We do not offer refunds on items bought at fairs or the shop unless agreed in advance. In such circumstances an agreement will be signed in advance with all relevant conditions.